Cancellations and refunds

This page explains what you get back for a tip, a plan or a payment that went wrong, and how long a refund takes. The same rules apply to everyone on FollowCan. They are part of our Terms.

In one minute Tips Plans When something went wrong How long it takes Questions

In one minute

• A tip is a gift. It is not refunded, unless it was a mistake we can fix before the creator is paid.
• A plan can be stopped at any time. It then runs to the end of the period you paid for and does not renew. If you upgrade, the unused time of your old plan is refunded.
• If you were charged twice, or charged and did not get what you paid for, tell us and we will put it right.

1. Tips

A tip to a creator is a gift to them. It does not buy goods or services, and it is not refunded. If you tipped by mistake, write to info@followcan.com as soon as you can with the payment reference: we can refund a tip only before it has been paid out to the creator. A tip is refunded in full to the account you paid from, and the creator is told.

2. Plans

• Stopping a plan. Stop it from your plan page whenever you like. You keep everything until the end of the period you paid for, and nothing more is charged. A period already paid for is not refunded.
• Upgrading. If you move to a higher plan, it starts at once and the unused time of the old plan is refunded to the account you paid from.
• Changing at renewal. If you switch to another plan or period from the next renewal, nothing is charged or refunded now.
• A failed payment. If a renewal fails, your plan stays for a short grace period while we try again. Nothing is charged when a payment fails.

3. When something went wrong

We refund in full when:

• you were charged twice for the same tip or plan;
• you were charged, but the tip or plan was not recorded and we cannot fix it;
• a plan was charged after you stopped it, before its end date.

Write to info@followcan.com with the payment reference (it is in the email we sent you) and we will look into it.

4. How long it takes

• We aim to answer within 2 working days.
• A refund goes back to the account you paid from (UPI, card or bank). Your bank may take 5 to 7 working days to show it.

5. Common questions

Can I get a tip back?

Only if it was a mistake and the creator has not been paid yet. Write to us quickly.

I stopped my plan. Why was I charged again?

A plan you stop does not renew. If you were charged after stopping it, write to us and we will refund it.

How do I stop a plan?

Open your plan page in the creator area and press the stop button. You keep the plan until the end of the period you paid for.